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KD Jones Heating Engineers
KD Jones Heating Engineers is a 20 year old business, run by a husband and wife team based in Redhill. Responsibility for the business operations and strategy lies with Janet Jones.
She was finding that the business was performing well, but had been static for some time. That being said, there were elements of it that she felt could be improved upon. Additionally, with a long-term vision of exiting the business in the next 10 years, there was increasing recognition that something needed to change. Therefore, to start the exit planning process, Janet sought a business coach to guide her in the business’ growth and systemisation needed for her exit planning to become a reality.
Janet however found that not all coaches are created equal! After an unsatisfactory experience with another coach, who she felt focused solely on sales and found too male-dominated, she went on a second search for a better fit of business coach to support her exit planning – and found a match in UK Growth Coach!
The first step to building an exit plan, or indeed any plan whether that be growth, scaling etc, is to fully understand the intricacies of your business and where the challenges actually lie. That enables the business owner to have confidence and insight as to where and how to focus their efforts – enabling the correct plan that will deliver results to be formulated.
So that is what we did with KD Jones Heating Engineers. Together we’ve focused on understanding the business and really getting to know the numbers. A KPI dashboard has been created to empower her to know the business and make decisions.
Understanding the challenges was one half of the brief, the other was to give Janet the time to work on the business and address them. So rather than adding to her to-do list, we’ve looked at systems and processes to enable the effective delegation of tasks. By documenting every system and process in the business, it has become second nature for Janet to delegate to existing or indeed train new members of staff up on them.
The systems have been documented, alongside procedures and toolkits to support the team to deliver them effectively.
With the groundwork now in place, the focus of the coaching will move on to team management and performance, and building a business growth strategy in particular focused on profit flow.
There have been many business and personal successes from the coaching even after this short time working together:
“I had a coach before and it was quite unsatisfactory. It was very industry specific which I thought would be good for my business, but in actual fact they focused purely on sales and they mentioned KPIs but didn’t give any kind of introduction on the hows or the whys. It was also very male-dominated, so I felt my voice wasn’t being heard…So I decided that I wouldn’t engage with them any further and I would go along to [UK Growth Coach’s] seminar and see what it was all about. I was really impressed with the whole team at UK Growth Coach…they understood what it was like in a business and they would help you succeed.
It’s easy to keep everything in your head and expect everybody else to know what’s going on around you, but you can’t possibly hope to pass anything on to anybody else to do or delegate if they don’t know what they’re doing.
I’m now able to delegate a lot of the day-to-day business processes and activities…giving me more time to focus on the business.
My confidence has grown massively, which in turn has led to me being able to delegate a lot more.
Tim is a very strong coach. He takes no prisoners but that is a really really good thing. He sets achievable, agreed targets and expects you to be able to meet those targets…You can tell that he has a personal investment in wanting to see every one of his businesses that he coaches succeed and grow…you couldn’t want anything else with a coach.”
I would definitely recommend UK Growth Coach. They get to know exactly where your business is currently and why it’s where it is, and they have an idea of exactly where you are as a person and where you want to be and why. For me, it’s all about an exit strategy. I’m looking to exit my business in ten years. I need to grow it to be able to achieve that. They will grow it for you to where you want to be.”
Whether you are looking for a business coach Brighton, Eastbourne or elsewhere in West Sussex or East Sussex, our expert team of coaches can help!